I really appreciate your replies to my deliema. I have been giving out mail to my residents in the SNF or RH such as; cards or letters. Out of 121 residents I have 6 that are capable of receiving their bills such as; hospital bills, doctor bills, medicare or medicaid notices that do not contain a check.In 5 years I never had to forward reisdent's bills to their responsible party before, I only gave the cards and letters and read them if they needed me to. I gave bills to alert residents that are their own responsible party. Now I am forwarding the bills also. hope this helps you to understand I don't think this is the way I should spend my day.