Quality Assurance Procedures in the Activity Dept. Make the Difference when State Visits

[Pennie 26]

 

 

There is generally some level of dread when state comes in for a survey. No matter how prepared you are there is always a chance that something could not go according to plan or there may be something you have overlooked. We often see members of the network discussing this possibility on social media and there seems to be a need for some Quality Assurance. For this reason, we have created a couple of forms for you to use as an evaluation tool. It allows you to get some perspective, evaluate your direction, adjust accordingly and improve your department and the lives of your residents. It’s a win, win that helps replace the dread of a survey with the excitement of being on top of it.

How To Use These Forms

There are two forms that will need to be completed on at least a quarterly basis. Use your judgement as to whether this time frame needs to be adjusted.

Quality Assurance: Activity Program Review
Utilize this form to evaluate your overall department’s performance. Each quarter have a different person complete it. For example, each quarter you could survey one of the following community members: family member, assistant, volunteer, admin, other department head, receptionist, a resident, a nurse and so on. This will give you a great deal of perspective and helps foster a sense of inclusion and teamwork in your work environment.

Quality Assurance: Resident Quality Assurance
Utilize this form to evaluate the level of quality that your department is delivering to each resident. It would be impossible to survey every resident every quarter. For this reason, survey at random a good cross section of your population and do the best you can.

In Conclusion, making use of these two forms as part of your department's policies is one of the best things you can commit to. Evaluation is such an important component to motivation and creativity. When you ask your community to get involved with what you are trying to accomplish things can only improve and your vision can only gain clarity.
 

 These forms are complimentary from BEST SELLING book
The Activity Directors Bible by Pennie Bacon.

 

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Quality Assurance FORMS

 

 

 

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Activity Directors Network was founded in 1996 on the idea that we could help create elderly care that dramatically improved the lives of those we all serve. Activity Directors are the key to creating environments that we ourselves would be excited to live in. We envision facilities that feel like homes, not institutions. Facilities that celebrate our resident’s individuality and allows them to live with dignity, purpose and joy. We believe providing the best education available, with the most talented teachers we can find, is the way to make an impact. Each and every single one of you are the revolution that is changing everything.

 

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