Activity Directors - Dealing with Elderly Anger Outbursts and Hostility in the Facility - Vocation Training for APNCC.org National Certification N.A.P.T Starts February 1st 8week Course - ActivityDirectorUniversity.org

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Dealing With Elderly Anger Outbursts & Hostility As healthcare professionals many of us if not all has encountered a resident that is not having a good day. It is not all that unexpected however, in our line of work to experience outbursts and hostility mood swings. They may result from dissatisfaction, poor health, stress, pain, and a loss of dignity can easily lead to surprising and potentially harmful behaviors cause undue emotional hardships on both staff and residents alike. These scenarios are emotionally stressful for all parties and may need a considerable amount of energy, patience and empathy, to redirect. Research studies report that “mood disorders are frequent in old age and their prevalence is increasing with population aging.”   https://companionsforseniors.com/2019/04/mood-swings-elderly-seniors/#:~:text=Another%20prominent%20research%20study%20notes,therapy%2C%20or%20a%20medication%20regimen Getting older can magnify our unique character traits, often in undesirable ways. Someone who was crabby in their younger years may be prone to full-on bouts of range in the aging years. Unfortunately, fellow residents and our professional staff members often are the target of these outbursts, and although in many cases it may seem at times as though there was no apparent clinical “trigger” such as a diagnosis of Alzheimer’s or prolonged chronic pain that may be attributed to the root cause; these behaviors are non-the-less and often enough, the most challenging to overcome. Know Your Resident That said, there are tried and true strategies and techniques that you will need to master to turn around a bad day into a pleasant (uneventful) good day. Below you can learn about several well described options that offer alternatives to reduce the tension and redirect even the most “crankiest of crannies” and help preserve your own mental wellbeing in the process. Simply stated, one of the most effective “tried and true” strategies is to know your resident. A thorough and comprehensive understanding of the elements that have potential to trigger your resident long before it leads down that unwanted behavior rabbit hole will always save the day. Clearly, this is not going to happen as quickly as one would hope for but with consistent observation/evaluation and comprehensive documentation such as Behavior Logs, will greatly identify the root cause of the problem be implemented in the resident Care Plan as Behavioral Interventions. Most importantly, be mindful to ensure that every staff member (all shifts and disciplines) are aware of these triggers. Communication and consistent unilateral Interdisciplinary staff support are major factors to this success story. Note that is can take up to “TWO” weeks for a resident to give up unwanted behavior because the behavior has become a coping pattern and is all the resident knows to find comfort. How to Handle Elderly Anger Outbursts The first step to dealing with these problems is to understand that these negative emotions are not personal. Pain and disease has an undeniably strong potential to cause very inappropriate behavior. The best strategy when dealing with difficult elders has a great deal to do with (Four C’s) - communication, clarity, consistency and compassion. Be mindful that optimum communication breakdowns between staff and resident may be further compounded by receptive and expressive resident impairments. Be consistent, repetition will enforce the concept of desired change. Cursing and Abusive Language Verbal abuse and harsh language can be an even more complicated story. Profanities that are “out-of-character” are often the result of Alzheimer’s disease, which can make it particularly difficult to manage. While there’s no cure for some conditions that present cursing and abusive language, mitigating the behavior can often be achieved by using distractions in the form of redirection. For example, divert your residents swearing bout by introducing another scenario that you are certain will be well received as more desirable and enticing by your resident. Example: “Mary I need your help today to make your favorite dessert – let’s go to the kitchen to get the ingredients ready.” Paranoia and Hallucinations Residents may believe that others want to cause them personal harm. In some instances the clinical team has already noted that the resident suffers from paranoia or hallucinations or another disorder that is a known root cause. It is not uncommon for paranoid behavior to be associated with a diagnosed disease such as Alzheimer’s disease but there are other illnesses that will also lead to paranoia. In these cases, the best solution to the problem of paranoid behavior is to try and use relaxation and validation techniques. Additionally, this may need to be combined with medication management. You generally won’t be able to convince someone what they’re experiencing is unreal, and doing so may increase the residents’ frustration or anger. Note that it is reasonable to go along with the residents’ allusion when the experience in of itself is clearly pleasant and does not have the potential to cause harm to self or others. Attentive patience and consistent caring oversight has everything to do with your residents’ success story and yours. “Perseverance is not a long race; it is many short races one after the other.”  -Walter Elliot https://www.agingcare.com/articles/how-to-handle-an-elderly-parents-bad-behavior-138673.htm https://www.griswoldhomecare.com/blog/2015/july/dealing-with-elderly-anger-outbursts-hostility/ Have a topic request or question for Celeste? Send them over to celestechase@activitydirector.org

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