Hi I am new here. I'm sorry that you are having problems with your pet visits. We are an Eden Facility and we currently have two pets in our home full time. A cat and dog. The dog as been the biggest success. All of the residents wanted her but some of them wanted her to live outside. She lives inside and visits almost every resident daily, they all love her company. I know this doesnt help you but animals are so good for our Elders I hope your administrator will hang in there.