oh how we all feel for you.......but a couple more options : have called in the obudsmen, ours here in central IL is wonderful help in addressing issues such as this. They explain what the extent of their rights are but also our's as caregivers. Another option give her, her own space. We hav one lady currently on public aid in private room since moving her I can honestly say live has been sweet. She previous fired several dr. disowned her daughter and grandchildren, refuse most any interaction with peers unless she was baiting the hook for you to bite. One day she got in a lady's face and said careful because there was huge pill of bm on floor under this other lady, she through her coffee in my face and went to administrator and told him I was not fit to give care after 19 years as aide. But now she is one of my biggest joys, I look forward to her daily. And most all pray for peace before you come in contact with her it took a year but it's working.....she says if want to get someone in a good mood give them chocolate.........you wouldn't beleive how much I gave her..................take courage, today one of most favorite ladies died of a stroke, I shall miss her so much she was like having a old high school friend that you could just talk to were blue in the face.........