Help! I need a little advice regarding resident council meetings and minutes. Well, I KNOW how to keep the minutes, but what is the best way to have each discipline respond to concerns and get their response in the minutes? We are assisted living and have just added a skilled wing so we are new at this council thing! Thanks in advance for any input!
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Resident Council
Started by Laree, Jul 15 2004 09:23 PM
46 replies to this topic
#2
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Posted 16 July 2004 - 08:35 AM
I have a sheet that I made up for responses. It states the department that the concern is going to, the conern that was made, and then a response from the department head. I also put on the sheet the date that it needs to be returned, and a signature.
I can email it to you if you want.
Stacy
I can email it to you if you want.
Stacy
#3
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Posted 20 July 2004 - 01:09 AM
Hey,
I made the same type of form up that Stacy made up. The only thing I would ad is that I make a copy of the Concern/Reply Form I keep the orginal one with the mins. then 1 goes to the admin & 1 to the dept head (the dept that needs to address this) and if you have a res, council president s/he gets a copy. Once I recieve the reply back from that dept. I tear up the orginal form attach they reply to the mins for the next meeting. The Res Council Pres gets a copy of this as well as one for the admin as a FYI from you.
This way you have covered yourself if you get no reply and make notes if you send it out more than once or if you speak with the dept head or admin about getting a reply back. If they don't reply back by next meeting make a note in you mins. telling the res that you didn't get a response.
Cover your *ss on this :-D
I made the same type of form up that Stacy made up. The only thing I would ad is that I make a copy of the Concern/Reply Form I keep the orginal one with the mins. then 1 goes to the admin & 1 to the dept head (the dept that needs to address this) and if you have a res, council president s/he gets a copy. Once I recieve the reply back from that dept. I tear up the orginal form attach they reply to the mins for the next meeting. The Res Council Pres gets a copy of this as well as one for the admin as a FYI from you.
This way you have covered yourself if you get no reply and make notes if you send it out more than once or if you speak with the dept head or admin about getting a reply back. If they don't reply back by next meeting make a note in you mins. telling the res that you didn't get a response.
Cover your *ss on this :-D
#4
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Posted 21 July 2004 - 10:52 AM
Thanks Stacy and Pennie - I like those ideas - I usually just write in the "old business" section of my Resident Council minutes their responses and if the residents are satisfied with results.
So far no problems, but I might want to take it a step further and add their responses and signatures.
Thanks again!
So far no problems, but I might want to take it a step further and add their responses and signatures.
Thanks again!
#5
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Posted 25 July 2004 - 07:28 AM
I believe having the resident fill out a concer form that goes to social servies which helps getting complaints solved quicker. also i have the residents sign in. That way the resident can remember that they attended it also show the state they have control over the meeting proof that resident where there
#6
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Posted 25 July 2004 - 09:00 AM
Hi there, I am new to this so please bare with me... I am also getting use to the Resident Council thing, is there any way that I could get a copy of that form you were mentioning? I would greatly appreciate it!!
Thanks a bunch!
BreAnn
Thanks a bunch!
BreAnn
#7
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Posted 08 August 2004 - 11:57 AM
HI BreeAnn, post your fax number and I'll fax the Resident Council form for you.
#8 Guest_Susie_*
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Posted 13 August 2004 - 03:31 PM
Our Resident Council invites the dept heads to the meetings. Each dept head introduces him or herself, talks a bit about what's going on in their dept, and asks if there are any questions or concerns. Problems are addressed then & there with no annoying paperwork other than taking minutes. Residents may also bring something up at the council without any staff present if they wish.
#9
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Posted 04 November 2004 - 01:37 PM
Oh Boy!!!!!!!!
I am at a loss!!!!!!
Our Resident Council President had an outburst during a Bingo game on Tuesday (very much unlike her, due to med changes), and after she left Resident Council today the rest of the residents stayed and said they want her to step down as president, due to her outburst of anger about Bingo. During Resident Council, we made up new rules about Bingo, all of which are to be posted in the dining room at all times and apply to all Bingo's played.
The administrator wants us to wait it out the next month till next Resident Council meeting in December, but I think the other residents will see that as stalling. We vote on new Resident Council Offices in January, but I think the extra two months will be too long a wait.
Anyone have any advice, or similar problems?
I am just praying I am doing the right thing!!!!
I am at a loss!!!!!!
Our Resident Council President had an outburst during a Bingo game on Tuesday (very much unlike her, due to med changes), and after she left Resident Council today the rest of the residents stayed and said they want her to step down as president, due to her outburst of anger about Bingo. During Resident Council, we made up new rules about Bingo, all of which are to be posted in the dining room at all times and apply to all Bingo's played.
The administrator wants us to wait it out the next month till next Resident Council meeting in December, but I think the other residents will see that as stalling. We vote on new Resident Council Offices in January, but I think the extra two months will be too long a wait.
Anyone have any advice, or similar problems?
I am just praying I am doing the right thing!!!!
#10
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Posted 05 November 2004 - 11:06 PM
Hi, Diana! :-)
I'm not sure this will help you, but here's what we do in our facility.
Resident Council Policy: An officer may voluntarily resign at any time. If the officer has continuing health problems that render the officer unable to perform their duties for three consecutive months, the officer will be asked to resign and a replacement officer will be elected by the Resident Council.
I have had a situation where the Council President was not able to do his job. (Actually, he was a tyrant and the council members hated his guts!). I took two staff members and two members of the council with me and talked to him in his room. My approach was concern for his health (ha, ha...I think some of the residents would like to have done him in). But, seriously, he understood what I was saying and was also concerned about his health because of the stress of being the president of the council. Before we ended the meeting, he voluntarily resigned...with his dignity intact. There were no further problems.
You might give this a try. Be prepared, be polite and take witnesses with you. Also, take a letter of resignation with you to let her sign.
Best wishes,
Linda Lucas, AD
http://www.theactivi...ctorsoffice.com ;-)
PS: By the way...we have outbursts during Bingo every once-in-while, too. Do you think your president's mood will adjust with her new meds? Maybe she can step aside until there is a return to normal behavior. Just a thought. :hammer:
I'm not sure this will help you, but here's what we do in our facility.
Resident Council Policy: An officer may voluntarily resign at any time. If the officer has continuing health problems that render the officer unable to perform their duties for three consecutive months, the officer will be asked to resign and a replacement officer will be elected by the Resident Council.
I have had a situation where the Council President was not able to do his job. (Actually, he was a tyrant and the council members hated his guts!). I took two staff members and two members of the council with me and talked to him in his room. My approach was concern for his health (ha, ha...I think some of the residents would like to have done him in). But, seriously, he understood what I was saying and was also concerned about his health because of the stress of being the president of the council. Before we ended the meeting, he voluntarily resigned...with his dignity intact. There were no further problems.
You might give this a try. Be prepared, be polite and take witnesses with you. Also, take a letter of resignation with you to let her sign.
Best wishes,
Linda Lucas, AD
http://www.theactivi...ctorsoffice.com ;-)
PS: By the way...we have outbursts during Bingo every once-in-while, too. Do you think your president's mood will adjust with her new meds? Maybe she can step aside until there is a return to normal behavior. Just a thought. :hammer:
#11
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Posted 05 November 2004 - 11:36 PM
Hi,
I was wondering if the other res. knew that her behavior was related to health issues or does it even matter to them?
Also was the out burst and the council request for her to step down documented in the mins?
If not you need to be sure and get them in there.
The problem will need to be addressed just like any other type of concerns that the council has.
I would also go to the Administrator with the key people from your council group and speak with him/her. (be sure that you have explained to them before hand what the Adm. is asking them to do etc..
Once they have meet with her make up a game plan from there.
I had to fired a lady too. I also took extra staff and res. council members. I don't remember excatly what we told her but she did not take it well. But in a few days all was OK and she was at the next meeting, with her attitude which was not new to any of use and the reason they wanted her out! However it was easier for all involved because she was not a Pres. now.
Let us know what happens and good luck
I was wondering if the other res. knew that her behavior was related to health issues or does it even matter to them?
Also was the out burst and the council request for her to step down documented in the mins?
If not you need to be sure and get them in there.
The problem will need to be addressed just like any other type of concerns that the council has.
I would also go to the Administrator with the key people from your council group and speak with him/her. (be sure that you have explained to them before hand what the Adm. is asking them to do etc..
Once they have meet with her make up a game plan from there.
I had to fired a lady too. I also took extra staff and res. council members. I don't remember excatly what we told her but she did not take it well. But in a few days all was OK and she was at the next meeting, with her attitude which was not new to any of use and the reason they wanted her out! However it was easier for all involved because she was not a Pres. now.
Let us know what happens and good luck
#12
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Posted 05 November 2004 - 11:50 PM
Hi, Pennie :-)
I just wanted to ditto your comments. After the fellow resigned he was accepted as a member of council and had a chance for input the same as the others. And...they listened to him. Crazy!
Linda Lucas, AD ;-)
I just wanted to ditto your comments. After the fellow resigned he was accepted as a member of council and had a chance for input the same as the others. And...they listened to him. Crazy!
Linda Lucas, AD ;-)
#13
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Posted 06 November 2004 - 12:07 PM
Thanks you guys!
I had a silly idea that i was the only one who had to approach a president with this!
Yes, all of this is properly documented in the Minutes, including how the meeting was concluded and how the rest of teh residents stuck around after the president left.
When I told the President about the recommendation to resign, she simply said "Ohhh." And then I let her read the minutes (after I had already spoken with the administrator) of the meeting. She didn't seem overly upset, but I do know that currently nursing and the social worker are still working on her psych meds. When she's on them, she's very calm and collected! Due to not having any behaviors, it's the old "well, she doesn't need psych meds if she doesn't have any behaviors." It's the stupidist thing I have ever heard of!!!
I haven't told the other residents about the medical reason she had the outburst, due to HIIPA - also due to the fact that I don't think she realizes that's the reason.
Thanks again! I appreciate this so much - Always a first time for everything!
I had a silly idea that i was the only one who had to approach a president with this!
Yes, all of this is properly documented in the Minutes, including how the meeting was concluded and how the rest of teh residents stuck around after the president left.
When I told the President about the recommendation to resign, she simply said "Ohhh." And then I let her read the minutes (after I had already spoken with the administrator) of the meeting. She didn't seem overly upset, but I do know that currently nursing and the social worker are still working on her psych meds. When she's on them, she's very calm and collected! Due to not having any behaviors, it's the old "well, she doesn't need psych meds if she doesn't have any behaviors." It's the stupidist thing I have ever heard of!!!
I haven't told the other residents about the medical reason she had the outburst, due to HIIPA - also due to the fact that I don't think she realizes that's the reason.
Thanks again! I appreciate this so much - Always a first time for everything!
#14
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Posted 06 November 2004 - 03:00 PM
I was wondering about the new bingo rules that you posted in the dining room. Our bingo games are getting very tense. The residents get angry if someone comes in late. We have many outburst. The person that is late can not always help it if they were at the doctor or the beauty shop. Our residents are wanting me not to let anyone play that is not there on time. I don't know if I can stop them from playing. Is there any state guidelines on this? Would I be violating their rights by not letting them play? What about the group that is on time is it violating their rights if we have to stop the game evey time some one comes in? Thanks
#15
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Posted 06 November 2004 - 09:15 PM
Hi Margie -
Our complaints were on how many times someone can win Bingo. It used to be on whether they came in late, but I remedied that by not stopping the game at all. I have a handheld Bingo caller (from Avon, about $10) that enables me to walk around, set up a new contestant, and double checks people's cards as I am calling them out. It is SO MUCH BETTER than a cage with balls - I do not like those at all!!!!
If I know someone is running late, or simply chooses to come in half an hour in, then I go ahead and set their table up in anticipation of them arriving. I haven't heard complaints since.
Recently, the complaints were on how many times someone can win (since we all know there really are lucky cards out there) and unfortunatly, we had a family member that would come and play without the resident being there. The residents never voiced their complaint till this week, and that is when the blow out occured. Now the family member can not play Bingo, and it is all due to the new rules that Resident Council put together. It sounds so much better coming from RC!!!!!!
Our complaints were on how many times someone can win Bingo. It used to be on whether they came in late, but I remedied that by not stopping the game at all. I have a handheld Bingo caller (from Avon, about $10) that enables me to walk around, set up a new contestant, and double checks people's cards as I am calling them out. It is SO MUCH BETTER than a cage with balls - I do not like those at all!!!!
If I know someone is running late, or simply chooses to come in half an hour in, then I go ahead and set their table up in anticipation of them arriving. I haven't heard complaints since.
Recently, the complaints were on how many times someone can win (since we all know there really are lucky cards out there) and unfortunatly, we had a family member that would come and play without the resident being there. The residents never voiced their complaint till this week, and that is when the blow out occured. Now the family member can not play Bingo, and it is all due to the new rules that Resident Council put together. It sounds so much better coming from RC!!!!!!
